Cloud Sync F.A.Q.

I have more than 2 devices. How can I opt in for the Cloud Sync?

If you’re using multiple devices, you can sync up to 5 devices. Each device must be connected individually. Simply install ManaBox version 4.1.0 or later and sign in with your existing ManaBox account that already has Cloud Sync enabled. Once you log in, each device will be automatically recognized and added as an authorized device on your account.

Can I sync 2 different ManaBox accounts?

No, the Sync only works with a single ManaBox account. In the future, we might add some features to support seeing other people’s decks or collections.

Will I lose my data if I enable Cloud Sync?

If you update from your regularly used device, which already has your data, your collection should migrate automatically. However, it’s crucial to verify that the device you’re enabling sync on has all the data from your collection before enabling sync. The initial sync will take the data from that device, so ensuring your collection is fully intact on that device is essential to avoid losing any data during the sync process.

Can I restore my backup before enabling the Cloud Sync?

Yes, you can restore your backup before enabling Cloud Sync by going to Settings (top-right corner of the Home tab) and scrolling down to Backup and Restore. Once your collection has been restored and everything looks correct, enable Cloud Sync. This ensures that the restored collection is the one that will be synchronized across your devices.

Why can’t I use backups in the Cloud Sync?

The sync system is designed to keep all devices automatically updated to the same state, which is why traditional full backups and restores conflict with the sync process. Once sync is enabled, any changes made on one device are automatically applied to all other devices. While restoring from a full backup is not possible in this setup, we introduced the “Restore Points” feature, that you can find in the top of the settings in the home tab. It allows you to undo recent undesired changes without disrupting the sync system, which was one of the main uses of backup files.

I have enabled the sync with the wrong data collection. What can I do?

If you enabled sync from a device where your collection data was incomplete, you might notice missing entries or even find that your collection appears empty. This may happen if the Cloud Sync was activated for the first time on a device with inaccurate or incomplete collection data, in that case, the initial sync may have uploaded the wrong information to the cloud and applied it to your other devices.

Don’t worry, if this has happened to you, we can guide you through the recovery process as long as you have a traditional backup available. Please contact us, with your ManaBox email account, at manabox@skilldevs.com with a brief explanation of your situation, and we’ll guide you through the steps to recover your data.